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Please Read Information Below To Fix Problem or Call Us To Place Order Over The Phone At: (754) 235-3841. |
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Every now and then, a customer will contact us because they are having a problem with our Shopping Cart. Usually, the most common problem is not being able to add multiple items to the Shopping Cart. Each time a new item is added, the previous item is no longer there. This problem is due to Cookies or Javascript being disabled in either your browser or your security software. The most common occurrences are with people who have Time Warner as an internet service provider. Please see information below: Time Warner Internet Service Users CLICK HERE If you do not use Time Warner. Your Time Warner (such as the RoadRunner) internet service includes EZ Armor™ (which includes EZ Antivirus and EZ Firewall) as part of its service. During installation EZ Firewall asks users if they would like to enable privacy control to block popup ads, banner ads and third-party cookies. When privacy control is enabled, EZ Firewall blocks tracking cookies; the Cookie Control setting is set to "Medium" when the user opts to enable privacy control. Please see figure below:  Figure 1: EZ Firewall Privacy controls page showing Cookie Control setting set to Medium. In this setting, all tracking cookies—including the cookies used to add multiple items to a shopping cart for Yahoo! Store—are blocked. Until the problem is corrected in EZ Firewall, we recommend the following changes to prevent the problem. To resolve cookie problems in EZ Firewall: 1. Launch EZ Firewall. 2. Go to the Privacy section. 3. Set Cookie Control to "Off" by clicking the slider and dragging to the Off position. Other firewall/privacy software may cause the same issue: Zone Alarm (Zone Lab) Personal Firewall (Sygate) BlackIce Defender (Internet Security Systems) To resolve cookie problems in privacy or firewall software: Launch your privacy or firewall software. Navigate to the section with cookie controls. Choose to accept cookies. In addition to firewall/privacy software, shoppers can also be prevented from adding multiple items if the shopper has their Web browser set to not accept cookies. Here are some common instructions for enabling cookies. Instructions for enabling cookies for common browsers: Microsoft Internet Explorer 6.x Open Internet Explorer. From the Tools menu select "Internet options". Select the Privacy tab. Move the slider down to any setting other than "Block All Cookies". Microsoft Internet Explorer 5.x Open Internet Explorer. From the Tools menu select "Internet options". Click the "Security" tab. Click the "Custom Level" button. Scroll down to the "Cookies" section. To enable: Set "Allow cookies that are stored on your computer" to "Enable". Set "Allow per-session cookies" to "Enable". Click "OK". Mozilla Firefox users: Open Mozilla Firefox. From the Tools menu, select "Options". Click the Privacy icon. Click the + sign to expand the Cookies section. Select the "Allow sites to set cookies" option. Click "OK". For Netscape 4.X users: Open Netscape. From the Edit menu, select "Preferences". Click the + sign to expand the "Advanced" option. Select the "Accept All Cookies" option. Click "OK" to close the window.
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